| 000 | 00752cam a2200241 a 4500 | ||
|---|---|---|---|
| 001 | GB523 | ||
| 003 | IN-BhIIT | ||
| 005 | 20240911124802.0 | ||
| 008 | 050418s2004 nyua 001 0 eng d | ||
| 020 | _a9780070590571 (pbk.) | ||
| 040 | _aIN-BhIIT | ||
| 041 | _aeng | ||
| 082 |
_a658.812 _bGRE/C |
||
| 100 | 1 |
_aGreenberg, Paul. _eAuthor _924696 |
|
| 245 | 1 | 0 |
_aCRM at the speed of light : _bessential customer strategies for the 21st century / _cby Paul Greenberg. |
| 250 | _a3rd ed. | ||
| 260 |
_aNew York : _bMcGraw Hill, _c2009. |
||
| 300 |
_axviii, 670 p. : _bill. ; _c25 cm. |
||
| 500 | _aIncludes bibliographical references index. | ||
| 650 | 0 |
_aCustomer relations _xManagement. _924697 |
|
| 650 | 0 |
_aElectronic commerce. _924631 |
|
| 942 | _cGB | ||
| 999 |
_c14393 _d14393 |
||