TY  - BOOK
AU  - Besterfield, Dale H.....[et. al.]
AU  - Besterfield-Michna, Carol.
AU  - Besterfield-Sacre, Mary.
AU  - Besterfield Glen H.
AU  - Urdhwareshe, Hemant.
AU  - Urdhwareshe, Rashmi.
TI  - Total quality management
SN  - 9789332534452 (pbk.)
U1  - 658.4013 
PY  - 2015///
CY  - New Delhi
PB  - Pearson Education
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -