TY  - BOOK
AU  - Oakland, John S.
TI  - TQM : : Text with Cases 
SN  - 978-0750657402 (pbk.)
U1  - 658.401 
PY  - 2003///
CY  - Oxford ; Burlington, MA :  
PB  - Butterworth-Heinemann
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -