Oakland, John S.
TQM : Text with Cases /
by John S. Oakland
- 3rd ed.
- Oxford ; Burlington, MA : Butterworth-Heinemann, 2003.
- x, 483 p. : illu. ; 25 cm.
Includes bibliographical references and index.
978-0750657402 (pbk.) 0750657405 (pbk.)
Total quality management.
658.401 / OAK/T