Murphy, Herta A. Effective business communication / Herta A. Murphy, Herbert W. Hildebrandt and Jane P. Thomas. - 7th ed. - London : McGraw-Hill, 1997. - xx, 619 p. : 24 cm. Includes index. ISBN: 9780070187757 (pbk.) Subjects--Topical Terms: Business Communication Dewey Class. No.: 651.7 / MUR/E