Preface to the sixth edition -- The necessity of intercultural communication -- The cultural context -- The microcultural context -- The environmental context -- The perceptual context -- The sociorelational context -- The verbal code -- The nonverbal code -- Developing intercultural relationships -- Intercultural conflict -- Intercultural communication in business, health care and educational settings -- Acculturation, culture shock, and intercultural competence -- References -- Glossary -- Photo credits -- Author index -- Subject index -- About the author.