Besterfield, Dale H.....[et. al.] <br/><br/>
Total quality management / 
by Besterfield, Dale H.....[et. al.] 
 - 4th ed. 
 - New Delhi :  Pearson Education,  ©2015. 
 - xxi, 596 p. :  illu. ;  24 cm. 
<br/><br/> Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9789332534452 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.
<br/><br/><label>Dewey Class. No.: </label>658.4013  / BES/T