TY - BOOK AU - Hargie, Owen (editor) TI - Handbook of communication skills SN - 9780415359108 (hbk.) U1 - 302 PY - 2006/// CY - London ; New York : PB - Routledge KW - Interpersonal communication KW - Communication--Psychological aspects KW - Interviewing N1 - Includes bibliographical references and index ER -