TY - BOOK AU - Roman,Kenneth AU - Raphaelson,Joel TI - Writing that works: how to communicate effectively in business, e-mail, letters, memos, presentations, plans, reports, proposals, resumes, speeches SN - 9780060956431 (pbk.) AV - PE1479.B87 R65 2000 U1 - 808.06665 21 PY - 2000/// CY - New York PB - Quill KW - English language KW - Business English KW - Rhetoric KW - Business writing N1 - Includes bibliographical references UR - http://www.loc.gov/catdir/description/hc043/00702901.html UR - http://www.loc.gov/catdir/enhancements/fy0911/00702901-b.html ER -