TY  - BOOK
AU  - Greenberg,Paul
TI  - CRM at the speed of light: essential customer strategies for the 21st century 
SN  - 9780070590571 (pbk.)
U1  - 658.812 
PY  - 2009///
CY  - New York
PB  - McGraw Hill
KW  - Customer relations
KW  - Management
KW  - Electronic commerce
N1  - Includes bibliographical references index
ER  -