Greenberg, Paul. <br/><br/>
CRM at the speed of light :  essential customer strategies for the 21st century / 
by Paul Greenberg. 
 - 3rd ed. 
 - New York :  McGraw Hill,  2009. 
 - xviii, 670 p. :  ill. ;  25 cm. 
<br/><br/> Includes bibliographical references index. 
<br/><br/><label>ISBN: </label>9780070590571 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management.<br/>Electronic commerce.
<br/><br/><label>Dewey Class. No.: </label>658.812  / GRE/C