CRM at the speed of light : (Record no. 14393)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00752cam a2200241 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | GB523 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | IN-BhIIT |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20240911124802.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 050418s2004 nyua 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9780070590571 (pbk.) |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | IN-BhIIT |
| 041 ## - LANGUAGE CODE | |
| Language code of text | eng |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Book number | GRE/C |
| 100 1# - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Greenberg, Paul. |
| Relator term | Author |
| 245 10 - TITLE STATEMENT | |
| Title | CRM at the speed of light : |
| Sub Title | essential customer strategies for the 21st century / |
| Statement of responsibility, etc | by Paul Greenberg. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 3rd ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | New York : |
| Name of publisher | McGraw Hill, |
| Year of publication | 2009. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | xviii, 670 p. : |
| Other physical details(ill.) | ill. ; |
| Dimensions(size) | 25 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes bibliographical references index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Customer relations |
| General subdivision | Management. |
| Topical Term | Electronic commerce. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Gratis Book |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Full call number | Accession Number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|
| Not withdrawn | Not Lost | not damaged | Central Library, IIT Bhubaneswar | Central Library, IIT Bhubaneswar | 11/09/2024 | 658.812 GRE/C | GB523 | 11/09/2024 | Gratis Book |