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TQM :

Oakland, John S.

TQM : Text with Cases / by John S. Oakland - 3rd ed. - Oxford ; Burlington, MA : Butterworth-Heinemann, 2003. - x, 483 p. : illu. ; 25 cm.

Includes bibliographical references and index.

ISBN: 978-0750657402 (pbk.) 0750657405 (pbk.)

Subjects--Topical Terms:
Total quality management.

Dewey Class. No.: 658.401 / OAK/T

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